HOUSTON ELECTRICAL, PLUMBING, AND HVAC REVIEWS
What are People Saying about Universal Home Experts?
At Universal Home Experts, our main goal is to make customers happy! That’s why we have consistent 5-star reviews from across the web. We want to provide Houston residents with the same exceptional service for all of their home needs, whether it is electrical, plumbing, or HVAC.
Read the customer testimonials here:
I had Universal Home Experts replace my exterior home and landscape lighting this past summer in Richmond, TX. To start with, when I first called them, they came the very next day to give me a quote and return the following day to do the work. The gentlemen that Universal sent out were very professional and polite. They went out of their way to accommodate my needs and very large yard. The job was completed in one day. There have been a few kinks since installation and I’ve had to have them back out twice. Each time I’ve called they were still very polite and happily returned to fix the issue the very next day after calling each time. I was impressed by this as they had already been paid and in my experience, companies are only prompt when there is a sale involved. Universal has far exceeded my expectations each time. I have recommended them to a couple of friends thus far. This is truly a company that stands behind their work!
– Gabriela S., Richmond
Excellent company. Had some wiring replaced in my home and a new breaker box put in. Called for service and got an estimate. They came out the same day, did the work and got everything up to code. When I asked that the outside wiring be concealed they sent a tech back to change the wiring. This business puts customer service FIRST. Many companies today just want to collect a fee and be done. This company really goes the extra mile. The personnel does a great job communicating with the customer. They will call you back! The technicians are professional and very polite. Will be using them again.
— S. T., Houston
Mike gustafson, mike gaddis and new anthony were courteous and professional. They were very enthuastic and informative about their work. Answered all questions without talking over our head.
Mike G., Michael G. — 5 Star Rated
Had Danny with Universal come out to repair a leaky bathroom faucet. He was a pleasure to have in our home. He also did our plumbing inspection and after counseling us on our 9 year old hot water heater, we decided to replace it. He was able to accomplish the replacement during this same appointment, so I didn’t have to schedule another time for him to return which was really great. We have had HVAC replacement and lots of electrical work done by Universal and I can say they are a pleasure to work with. Their employees are always very nice and polite and are very respectful of our home and don’t leave it in a mess. We will continue to be loyal customers with Universal Home Experts.
Daniel H. — 5 Star Rated
Erik I. exceeded all expectations. He was professional, patient, polite, knowledgeable, and helpful. He explained everything about what needed to be done and why and went out of his way to fix a problem we didn’t even know we had. He answered nearly every question we threw at him and got back to us on those questions he didn’t know off-hand. We trust him and look forward to continuing relationship with his company because of his association with it.
Erik I. — 5 Star Rated
Danny, the plumber, was so helpful and friendly. We had a courtesy call before he arrived at our house and a follow-up call from Universal after he left. He clearly explained what needed to be done to take care of our plumbing problem. He even put covers on his shoes before he came into our house. Thank you, Universal Home Experts, for outstanding service! 🙂
Daniel H. — 5 Star Rated
Very pleased with our service from Universal Home Experts. On our century-old holme we’ve used Universal Home Experts’ electrical and HVAC services in the past and this week had inspections from its electrical, HVAC and plumbing professionals. All were very professional and friendly and placed courtesy calls to let us know when they would arrive. Electrical and plumbing inspections were very thorough and informative. HVAC also good, but just a check-up on previous work completed.
Daniel H. — 5 Star Rated
Your service people are very professional and thoroughly explain the work needed. They are not pushy just professional. They let you know what needs to be done and why, quote you a price and let you decide. They then show up on time, are very clean and thorough, and respect your home to avoid any damage. However, you are told that they’re bonded and if an accident did happen resulting in wall or ceiling damage, it will be repaired immediately to your satisfaction. Very reassuring when extensive work is being done in an attic!
02/04/15 — 5 Star Rated
This company has replaced almost the entire electrical component of our home. In the past month, they did a whole house circuit restoration. Javier and Levi switched out all of the light switches, outlets, and either checked or replaced all of the light fixtures as well. Javier answered all of my questions, and when I had a problem with anything, he was eager to make it right to give me peace of mind. His explanations were also thorough and very appreciated. I would hire them again, but there is no electrical work left to update at this time. Thanks for doing a great job.
Javier M. – 5 Star Rated
Justin was very professional and efficient. He and Javier worked excellently together. Will certainly recommend your firm. Both techs reflect your firm’s excellent reputation.
Justin S. – 5 Star Rated
Gilbert provided cost effective advice with respect to several electrical fixture repairs. Justin and Daniel executed the repair plan efficiently and pleasantly, cleaned up after themselves, and explained what they were doing as they did it. I would definitely use them again.
Daniel P. — 5 Star Rated
We were hit by lightning on May 13 at 4:30 AM. No power throughout the entire house. After several attempts to find electricians that would respond to our call for help, we landed on the jackpot! Universal sent out Joel, Mike, Reuben and a whole team of others, 5 total. They took care of everything in an efficient, respectful, professional and secure way. They were all excellent communicators and could answer questions and gave us options upfront with their clear recommendations and costs for us to decide on what we wanted to do. In less than 24 hours we are confident that there are no hidden weakened electrical areas in the entire house and have an upgraded surge protector installed for added peace of mind. We will not hesitate to call them again with any electrical issues. What an amazing bunch of guys – obviously well trained and with high standards. They make their employers proud!!
Joel M. – 5 Star Rated
Thanks to reviews from customers like you, our business continues to grow and improve. We’d love to hear about your experience!
We are committed to providing you with Out of This World Service at Down to Earth Prices. Give us a call today: 713-863-9311